Prioritizing Protection: How HydroApps Puts Client Data Security First

For us, security isn’t a side feature, it’s part of our foundation. When you’re responsible for the safety of your staff, patrons, and facility operations, you deserve a digital partner that takes your data as seriously as you do. From encrypted connections to enhanced password management, we're continually looking for ways to build and evolve our tools with your security, privacy, and peace of mind in focus.

Here’s how we’re keeping your data safe and what you can expect from our latest updates. 

Password Management That Protects and Empowers 

Passwords are the front door to your facility’s digital records, and we’ve strengthened how they’re handled on our platform. Our latest password management update enhances protection and usability for both managers and staff. 

Why We Made This Change 

We’ve updated our password encryption and reset process to: 

• Increase the overall security of user accounts 

• Ensure a more seamless and secure experience for password recovery 

• Support admin teams in managing staff access without compromising privacy 

  
  

What’s Different Now 

• Stronger encryption: We’ve improved the encryption algorithm we use to protect passwords—making account credentials more secure than ever. 

• More secure self-service: Our “Forgot Password” feature now allows users to reset their own password directly through a secure workflow—no more passwords sent via email. 

• Manager access has changed: Admins can no longer see individual user passwords, but they can still initiate a password reset. Even better, sending a login email to a user takes them directly to your HydroApps site to update their password securely. 

There’s no need to change your current password unless you choose to. Existing passwords remain valid.  

Manager & Employee Training Resources 

We know change comes with questions and we’ve got tools to help you support your team. 

• Manager Walkthrough Video

• Employee Reset Guide

• Downloadable How-To PDF

We encourage you to share these with your staff to keep your entire team confident and connected. 

Encrypted From the Start 

Every HydroApps platform operates on a secure, encrypted connection thanks to SSL (Secure Socket Layer) certificates. You’ll always see https:// at the start of your URL, ensuring that any data entered into the system is transmitted securely and privately. 

This is the same type of encryption used by banks, healthcare providers, and top-tier enterprise software systems and it’s included for every HydroApps client. 

Hosted on Secure Infrastructure You Can Trust 

HydroApps is hosted on Microsoft Azure, one of the most secure and scalable cloud platforms available. Your data is stored in secure data centers in Boydton, Virginia, with nightly backups to ensure nothing gets lost or corrupted. 

Microsoft Azure provides robust protections, including: 

• Physical security at the data center 

• Continuous monitoring and threat protection 

• Disaster recovery and redundancy safeguards 

  
  

You don’t need to manage servers or worry about outages as we’ve built our system to be dependable, resilient, and responsive. 

Who Can See Your Data? 

HydroApps gives you control over who sees what through role-based access. Your program administrators determine user visibility and permissions. No one outside your organization can access your data without your knowledge or consent.  

To support your team, HydroApps staff may access program data for technical support, troubleshooting, or training purposes but only as needed, and never for sales or third-party sharing. 

Our development team may occasionally access anonymized data to improve performance, deploy new features, or report on industry standards and trends but your privacy remains our top priority. 

Your Data Is Yours 

While HydroApps retains ownership of the application code, you own the data you input into the platform. We do not sell your data. We do not share it with third parties. 

This commitment is backed by our End User License Agreement (EULA), which outlines your rights as a user including confidentiality and intellectual property protections. You can read the full EULA at any time by request. 

Security Is Never “Done”, It’s Ongoing 

Security isn’t a box we check, it’s a responsibility we take seriously. That’s why our team is committed to ongoing monitoring, continuous updates, and responsive support for your evolving needs. 

We believe safety and simplicity should go hand-in-hand. By making it easier for users to reset their own passwords, harder for unauthorized access to occur, and clearer for admins to manage accounts, we’re helping aquatic professionals do what they do best—lead with confidence.  

We’re also continuing to explore improvements to login security, with SSO now available and options for two-factor authentication on the horizon. If your jurisdiction has specific requirements for user login security or data access, we’d love to hear about them. Your insight helps guide the development of updates that matter most to your team. 

As always, we value your feedback. If your facility has started using email-based login, we’d love to hear how it’s going. Let us know what’s working well, what features or improvements you’d like to see added, or if you’re aware of any upcoming changes in your region that may impact your HydroApps usage.